Refund policy

Damaged, faulty or not as described

If your order arrives damaged, faulty or different from what you ordered, contact us with your order number and a photo or video of the item. We will send a replacement or give you a full refund at no extra cost to you. In line with the Consumer Protection Act, defective items can be reported within 6 months of delivery.

Change of mind

An unused fan in its original packaging can be returned within 14 days of delivery. Please contact us first for the return address. Return shipping for change-of-mind returns is paid by the customer, and your refund is processed once we receive the item.

Non-returnable items

• Items that have been used, damaged after delivery or are missing parts
• Gift cards

Lost parcels

If tracking has not updated for 30 days, or your parcel shows as delivered but has not arrived, contact us and we will investigate with the courier and send a replacement or refund.

Refunds

Approved refunds are paid to your original payment method within 5 to 10 business days.

Contact

To start a return, message us through the contact page on our website with your order number.